Frequently Asked Questions

Where can I find out about KuzaFi Recharge promotions?

You can find out about all the promotions on our KuzaFi Recharge page, selecting the operator and the number you want to recharge.

What is KuzaFi Recharge?

KuzaFi Recharge is an online service that allows you to Send credit to any cell phone in the world. It's easy, fast and safe.

How can I make a mobile recharge?

To recharge a mobile abroad, first you need to open a free account on this website. Then, follow these simple steps:
  1. Go to the online ordering form.
  2. Choose the country where you send the recharge and the operator of the mobile you want to recharge.
  3. Proceed to payment.
  4. Check the recharge status in the Activity - Orders section of your account.

Can I recharge any cell phone?

You must check if the cell phone you want to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.

Why didn't receive the cell phone that I recharged, the promotional bonus?

If the bonus was not received, you or the beneficiary should get in touch with the mobile operator directly. The contact information is available on your invoice with us. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.
The promotions that we display on our website are run solely by the local mobile operators, who are fully responsible for awarding the bonuses. We also display their Terms and Conditions associated with a specific promotion.

Why did the mobile phone I recharged receive less credit than I expected?

In many countries, the government charges a local sales tax on cell phone recharges. It is the same tax that consumers would have to pay if they bought a recharge to a cell phone in the store, in that particular country. Also note that cellular operators in various countries reserve the right to impose fees on cellular recharges without prior notice.

Are there additional charges for recharging a cell phone?

There will be a charge of at least € 1 per processing fee, this charge varies depending on the amount you want to buy. You can clearly identify this amount by reviewing your order summary before making your purchase.

What if my Recharge order has the status "Failed"?

The “Failed” status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to “Successful”.
The “Failed” status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.
If a “Failed” status changes to “Successful” then you will be charged accordingly. If after 72 hours, the status remains on “Failed” and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged. You can always check the status of your orders in your account Activity.

What can I do if I recharged the wrong number?

Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.

Is there a maximum order limit for cell phone recharges?

There is no maximum order limit to the number of orders a customer can place.
However, some local cellular operators may set a maximum recharge cap that can be sent to one number per week or per month.

What credit/debit cards do you accept?

We accept American Express (for USD payments only), Diners, Discover, Japanese Credit Bank, Mastercard, Visa or Visa Electron.

What is 3D-Secure?

3-D Secure is a global e-commerce solution that enables cardholders to authenticate themselves to their card issuer through the use of a unique personal code/password. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase.
This solution addresses current consumer concerns about the security of online shopping and the high rate of e-commerce fraud and it is designed to take online shopping security and consumer confidence to a new level.
For VISA customers the security check will appear under the name "Verified by VISA". For MASTERCARD customers the security check will appear under the name "MasterCard SecureCode".

How do I edit my billing address?

If your billing address has recently changed, go to My Information page, click Edit, delete the old address and add the new one.

Can I ask for my money back?

We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.

Why was my payment declined?

Declines can happen for a variety of reasons, the most common of which are: insufficient funds, incorrect card information, expired or canceled card, and the impossibility of making online payments with that specific card. In some rare cases there may be a communication error or a technical problem, so we recommend that you try again later. If your payment still doesn't go through, please contact your bank for more information.

Do you charge anything extra?

For buying a KuzaFi Recharge you will be charged a small processing fee depending on the value you wish to buy. The exact amount will appear on the checkout page before you make payment. This processing fee reflects multiple international payments we need to cover in order for you to be able to make the fast and secure online top ups.

Is your website secure? Can I place orders with my card safely?

Yes, our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases, and never release this information to third parties.